Privacy Policy

Peak Communications AG operates this online platform and is committed to protecting the privacy of individuals who visit our site and use our services. This policy outlines how we collect, use, disclose, and safeguard personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Swiss data protection legislation.

Data Controller

Peak Communications AG, located at Bleicherweg 10, 8002 Zurich, Switzerland, is the data controller responsible for the processing of your personal information collected through our site and services.

Information We Collect

We collect various types of information in connection with the services we provide. This may include:

• Contact and identification information: Such as your name, email address, postal address, company name, and job title, which you provide when you interact with us, sign up for services, or communicate with us.

• Payment information: Details necessary to process payments for our services.

• Usage data: Information about how you access and use our site and services, including IP addresses, browser types, operating systems, pages viewed, access times, and referring website addresses.

• Communication data: Information contained in any communication you send to us, whether through our site forms or direct correspondence.

• Service-related data: Information you provide or that is generated in the course of delivering our training and coaching services, such as participation details, feedback, and progress information.

• Marketing data: Your preferences for receiving marketing communications from us.

We collect information directly from you when you provide it to us, and automatically as you navigate through our site.

How We Use Your Information and Legal Basis

We use the information we collect for various purposes, relying on different legal bases for processing:

• To provide and maintain our services: Including processing your transactions, delivering training programs, and managing your account. The legal basis is the performance of a contract with you or steps preparatory to entering into a contract.

• To communicate with you: Responding to inquiries, sending important service updates, and providing customer support. The legal basis is performance of a contract, legitimate interests (responding to queries), or consent.

• To improve our site and services: Analyzing usage patterns, troubleshooting issues, and enhancing functionality and content. The legal basis is our legitimate interests in developing and improving our business.

• For marketing purposes: Sending you information about our services, offers, and news that may be of interest, where you have consented to receive such communications or where permitted by law. The legal basis is your consent or our legitimate interests in promoting our services.

• To ensure security and prevent fraud: Monitoring activity on our site and protecting against malicious actions. The legal basis is our legitimate interests in ensuring the security of our operations and detecting and preventing fraud, and compliance with legal obligations.

• To comply with legal obligations: Meeting regulatory requirements and responding to lawful requests from public authorities. The legal basis is compliance with a legal obligation.

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time.

How We Share Your Information

We may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing, data hosting, website analytics, and IT support. These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose. We have data protection agreements in place where required.

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

• Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security. We strive to use commercially acceptable means to protect your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Your Data Protection Rights

Under applicable data protection laws, you may have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal information we hold.

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure: You have the right to request that we erase your personal information under certain conditions.

• The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.

• The right to object to processing: You have the right to object to our processing of your personal information under certain conditions, particularly where the basis is legitimate interests or direct marketing.

• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• The right to withdraw consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable data protection laws.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If we transfer personal data outside the European Economic Area or Switzerland, we ensure that appropriate safeguards are in place, such as relying on adequacy decisions, standard contractual clauses approved by relevant authorities, or other legally approved mechanisms.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at our physical address: